Terms of Service

JusticeBridge AI is a technology-enabled legal access and professional services marketplace. We are not a law firm, we do not practise law, and we do not provide legal advice, legal representation or legal opinions.

Legal services are provided directly by independent, third-party professionals and organisations who are solely responsible for the work they perform, their advice, and their compliance with the rules of their profession. Any engagement for legal services is between you and that professional.

Our AI-assisted features organise information, suggest classifications and prepare routing. They do not produce legal advice and must not be relied on as a substitute for advice from a qualified professional in your jurisdiction.

You must be at least 18 years old, and legally able to enter into binding contracts, to use the platform. If you use JusticeBridge AI on behalf of an organisation, you confirm you are authorised to bind that organisation to these terms.

You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us promptly if you believe your account has been accessed without your authority.

Depending on your role, the platform may provide:

• AI-assisted intake that helps you describe a matter and identify the relevant practice area;
• search, matching and quoting tools to help you find professionals;
• case workspaces for documents, activity timelines and messaging;
• NOTEX™ fulfilment, which resolves and coordinates the stages required to make a document usable in another country, such as notarisation, authentication, apostille, legalisation, translation and delivery;
• provider verification, KYC review, reviews and trust scoring;
• billing, invoicing and payment collection.

Cross-border requirements are resolved against country rules and authoritative sources, but requirements change and are ultimately determined by the receiving authority. Where a step is not verified, we flag it for professional confirmation before filing.

If you register as a professional, provider or partner, you agree that:

• you hold, and will maintain, every licence, registration, commission, accreditation and insurance required to deliver the services you list;
• the information in your profile is accurate, current and not misleading;
• you will complete identity and credential verification (KYC) when requested, and keep it current;
• you will quote and charge transparently, separating official fees from your own professional fees;
• you will not solicit or accept work you are not qualified or authorised to perform;
• you will handle client documents confidentially and only for the purpose of the engagement;
• you will comply with the professional conduct rules of every jurisdiction you serve.

We may suspend or remove a listing, withhold routing, or terminate an account where verification fails, a credential lapses, or a professional obligation is breached.

Provider subscriptions are billed in advance on a monthly or annual cycle. Current tiers, prices and what each tier includes are shown on the Plans page before you subscribe. Prices are shown in Singapore dollars unless stated otherwise, and may exclude taxes, duties or official fees, which are charged separately where applicable.

Subscriptions renew automatically at the end of each cycle unless you cancel before the renewal date. Payments are processed by our third-party payment provider; we do not store full card numbers on our systems.

Separate from subscriptions, some services are charged per matter, per stage or per quote. Official government, authority, embassy and courier fees are third-party charges passed through to you and are not our fees.

We may change fees or plan features on reasonable notice. Continuing to use a paid plan after a change takes effect means you accept the new terms for the next cycle.

You may cancel a subscription at any time. It stays active until the end of the period you have already paid for, and does not renew afterwards. We do not provide pro-rata refunds for part of a billing period except where required by law.

Professional and official fees for work already performed or already submitted to an authority are not refundable, because those costs have been incurred on your behalf. Where a stage has not been started, we will refund the unstarted portion.

Nothing in this section limits any non-waivable statutory consumer rights that apply to you.

You keep ownership of the documents, information and other content you upload. You grant us a limited licence to store, process, transmit and share that content strictly to deliver the services you have asked for — for example, to pass a document to the professional or authority handling the relevant stage.

You confirm you have the right to upload the content you provide, and that doing so does not breach any confidentiality obligation, court order or third-party right.

Documents you provide for verification are handled as confidential and are restricted to authorised personnel. See the Privacy Policy for how we collect, use, share and retain personal data.

You must not use the platform to:

• break any law, regulation or professional conduct rule;
• submit false, forged, altered or misleading documents or credentials;
• impersonate another person or organisation;
• upload malware, or attempt to gain unauthorised access to the platform or another user’s data;
• scrape, copy or resell the platform, its provider network or its data;
• harass, defame or discriminate against any person;
• post reviews that are not based on a genuine engagement.

The platform interoperates with partner products in the wider LEXI ecosystem, including identity, billing, document generation and matter intelligence services. Where a partner product is not yet connected, the platform uses its own equivalent function and says so.

Partner services are governed by their own terms and privacy notices. Where a handoff sends your matter reference to a partner product, we tell you what is shared.

The platform is provided on an “as is” and “as available” basis. We do not warrant that matching will produce a suitable professional, that a professional will accept an engagement, or that a document will be accepted by a receiving authority.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, loss of profit, loss of opportunity, or loss arising from the acts or omissions of an independent professional. Our aggregate liability arising out of or relating to the platform is limited to the greater of the fees you paid us in the twelve months before the claim, or one hundred Singapore dollars.

Nothing excludes liability that cannot lawfully be excluded.

You agree to indemnify and hold JusticeBridge AI harmless against claims, losses, liabilities and reasonable costs arising from your breach of these terms, your unlawful use of the platform, or content you upload that infringes another person’s rights.

We may suspend or terminate your access if you breach these terms, if we are required to by law or a regulator, or if continuing would expose us, a professional or another user to risk. You may close your account at any time.

On termination, records may be retained where we are required to keep them, where a legal hold applies, or to resolve an ongoing dispute, in line with the Privacy Policy.

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction, unless mandatory consumer law in your country of residence gives you the right to bring proceedings locally.

Before starting formal proceedings, you agree to raise the dispute with us so we can attempt to resolve it, including through the platform’s dispute process where a case is in progress.

We may update these terms to reflect changes in the platform, the law or our practices. We will publish the revised version with a new “last updated” date, and give reasonable notice of material changes before they take effect.

Questions about these terms should be raised through the platform’s support channel. The operating entity’s registered name, registration number and registered address must be completed here before publication.